![]() Where can you ship to? We can ship to pretty much every country around the world with rates depending on weight and country. For FedEx delivery to major cities is usually 3-4 working days. How long does delivery take? Delivery time for eParcels is 3-10 working days depending on delivery location (and as long as items are not held up by Australian customs for inspection). Maximum weight is limited to 25kg to send in one package. For rural areas please contact us to confirm pricing as this can vary greatly.Ĭustoms duties and GST charges? The receiver is responsible for any import duties or GST charges.Īre tracking details provided? When dispatched you will receive an automated email with the tracking details and link.Ĭan shipping be combined? Purchases can be combined and shipping rates to Australia are calculated on a weight basis. Faster courier services are also available with FedEx but please note that rates are for major cities only. Which service do we use? We use eParcels - items are picked up by NZ Post and sent to Australia where they are delivered by Australia Post. As the courier service is ‘signature required’, if you are not home to receive your order when it is delivered, a calling card is left for you to arrange a convenient time for redelivery. If for any reason you have not received your order in the expected timeframe, please refer to the emailed tracking link and contact the courier company with your tracking number. Note that during the December peak season courier company delivery may experience some delays due to greater volumes. Add an extra day for rural (RD) addresses. Typical delivery times are next working day for Auckland and North Island addresses and 2 working days for South Island delivery. For orders placed on Friday afternoons or over the weekend, they will be sent out on Monday. Orders confirmed in the afternoon will be dispatched the following day. Generally, when orders and payments are confirmed in the morning we do our best to ship them out on the same day. How long does shipping take? We try to get your order on its way as soon as possible. If unsure or you have a question, please contact us and we can let you know what combined cost will be. Tracking details? Once your purchase is dispatched an automated email will be sent to you with the courier tracking details and link for you to follow your item's progress.Ĭan shipping be combined? Purchases can be combined to save on shipping costs but the final cost will depend on total weight, volume and destination. ![]() PO Box delivery? Sorry, no delivery to PO Boxes by couriers. Delivery is signature required (except for rural deliveries) … feel free to send us delivery instructions if you’d prefer courier to leave your item (no signature required). Which courier service do we use? We typically use Castle Parcels and Post Haste couriers. If the shipping rate doesn't show for your country then please contact us and with your inquiry and we'll quote shipping cost for you asap. We ship around NZ, to Australia and around the world. NOTE: This bag is not designed to pair with another.
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